Payment Terms
Full advance payment: Full payment must be made before orders are dispatched unless SNAK Holdings (Pvt) Ltd has approved alternative credit terms.
Accepted payment methods: Bank deposit or cash. Please retain your payment receipt or proof of payment. Orders will be processed for dispatch once payment has been confirmed.
Delivery Methods
Subject to availability and suitability for the order, we offer:
- Courier service
- PickMe delivery, where available
- Transport service
- Bus parcel service, where available
- Customer collection from our premises by arrangement
Delivery Coverage and Charges
We arrange deliveries across Sri Lanka through available courier, PickMe, transport and bus parcel services. Delivery availability, charges and estimated transit times depend on the destination and selected method. Contact us before ordering to confirm a suitable option and applicable costs.
Order Processing and Delivery Estimates
Dispatch processing begins after payment confirmation, unless approved credit terms apply. Processing times may depend on stock, quantity and customization requirements. Estimated delivery times will be communicated when arrangements are confirmed and may vary due to third-party transport conditions.
Product Inspection and Reporting
Inspect your order immediately upon receipt. Report shortages, incorrect items or visible product defects to SNAK Holdings (Pvt) Ltd as soon as possible, providing clear photographs, your order details and a description of the issue so that we can review it.
Damage or Loss During Transportation
Once goods are handed over to a third-party courier, PickMe driver, transport service or bus parcel service, SNAK Holdings (Pvt) Ltd does not accept responsibility for damage, breakage or loss arising solely during transit, to the extent permitted by applicable law. Customers are encouraged to review the selected transport provider’s terms regarding compensation and claims. This provision does not exclude any responsibility or customer rights that cannot lawfully be excluded, including where goods were defective, incorrectly supplied or inadequately prepared for dispatch.
Order Cancellations, Returns and Refunds
As a general commercial policy, confirmed paid orders cannot be cancelled, payments are non-refundable for change of mind or customer ordering errors, and products cannot be exchanged or changed after receipt. These conditions are subject to applicable consumer-protection law and do not remove statutory remedies for defective, misdescribed or incorrectly supplied goods. See our Terms & Conditions for details.
Contact
SNAK Holdings (Pvt) Ltd
24, Madampittiya road, Colombo 01500
Email: snakholdingspvtltd@gmail.com
Contact us